LatchwingCustomer response systems

Managed AI automation for service businesses

AI and email automation for local service businesses.

Latchwing manages email response and follow-up for local service teams. Your team reviews AI-drafted Gmail replies; automated email sequences are optional.

Start subscriptionExplore the email system

$150/month, billed monthly

Made for local service teams across the United States.

A managed email response loop
AI reply drafts and configurable follow-up around your Gmail inbox.
Built around you

01 / Customer email arrives

A new Gmail conversation

Customer email stays in the inbox your team connects.

02 / AI drafts a reply

A reply for your team to review

The draft uses the active email thread and your reply instructions.

03 / Follow-up continues

Configured email sequence

Choose its timing and whether messages send automatically.

Your team stays in control

Reply drafts for review · configurable follow-up · optional auto-send

01 / AI and email automation

Email response and follow-up, in one managed workflow.

Latchwing is a managed response service for local businesses using Gmail. It combines AI reply drafts your team can review with configurable email automation for follow-up.

One email workflow, shaped around how your team responds.

01

Draft Gmail replies with AI

Generate a suggested reply from the active email thread and your instructions; review it before sending.

02

Configure email follow-up

Create a sequence of up to three email steps, with the timing and message set for each.

03

Choose how follow-up sends

Opt in to automatic sequence sending or review scheduled messages before they go out.

04

Enroll the right conversations

Choose which customer email conversations enter a follow-up sequence.

05

Keep sending under control

Follow-up respects mailbox sending limits and recipient opt-outs.

02 / Designed around your operation

Managed email automation, shaped by how you work.

Connect your Gmail inbox, then shape AI reply instructions and follow-up sequences around your services and your team’s response process.

01

Connect the response inbox
Connect the Gmail inbox where customer emails arrive and decide how your team handles each conversation.

02

Set up AI reply drafts
Add business-specific reply instructions; your team reviews each AI draft before sending it.

03

Configure email follow-up
Create timed email steps, enroll the conversations you choose, and set the sending mode.

Keep your team in control.

AI drafts for review
Follow-up on your schedule
Automatic sending is optional

03 / Built for local service businesses

A fit for service teams handling customer email.

Latchwing works with local service teams across the United States, tailoring Gmail reply instructions and email follow-up to the way staff handle customer inquiries.

Examples of local service businesses

Roofing
Dental practices
HVAC
Law firms
Auto shops

Each setup is tailored to the business; one generic script cannot cover every conversation.

Straightforward monthly pricing

A managed response system for your team.

Managed AI-assisted Gmail replies and configurable email follow-up, shaped around your team’s workflow.

Recurring subscription

$150/ month

Billed monthly.

  • AI-assisted Gmail replies for your team to review
  • Configurable email follow-up sequences
  • Setup tailored to your team’s workflow
Create account & continue

Start with the way your team works

Let’s map your email response and follow-up workflow.

Share where customer emails arrive and where response or follow-up gets stuck. We’ll talk through managed AI and email automation for your local service business.

Tell us about your workflow
A few details will help us understand how inquiries reach your team.

Prefer email? Email latchwing-esmbqe@polsia.app

Before launch

Check your message content, enrollment choices and sending settings against the requirements that apply to your business before enabling automated email.