Latchwing privacy
Email and contact data
Latchwing connects one Google Gmail or Workspace mailbox to each signed-in customer workspace. It reads conversations and helps you recognize their senders. Replies stay in review-before-send mode until you explicitly enable autonomous replies. Follow-up sequence steps also wait for review unless you opt into automatic sequence sending.
What Google data Latchwing accesses
With your permission, Latchwing requests the Gmail read-only and Gmail send scopes, along with basic OpenID email identity information. While connected, a five-minute background check reads recent message metadata and text so opted-in replies, recipient opt-outs, and due follow-up steps can be handled without opening the inbox. The send permission is used only for a reply or follow-up that you submit or for a workflow whose automatic sending you explicitly enabled. If your connection lacks send permission, reconnect Gmail to authorize it. Availability also depends on Google's approval of the app's requested OAuth scopes.
What Latchwing stores
Latchwing stores the connected Google account identity and encrypted OAuth access and refresh tokens so it can retrieve your inbox. Tokens are encrypted on the server using AES-256-GCM. Gmail message bodies and attachments are not copied into a mailbox archive. Latchwing stores your reply instructions, follow-up sequence content, recipient opt-outs, and automated send history (including the sent body, recipient, timestamp, and Gmail acceptance status). Contacts you add remain in your own signed-in workspace.
How data is used and shared
Gmail data is used to display the inbox and match message sender addresses with contacts in your workspace. Conversation text is sent to Polsia’s managed AI service when you request a reply draft or when enabled autonomous replies process a new message. Drafting alone does not send an email. Autonomous replies are sent without per-message review only while you have opted in; follow-up steps require review unless you separately enable automatic sequence sending. Latchwing does not sell your Gmail data. Mailbox data is not exposed to other customer workspaces.
Access and deletion
You can disconnect Gmail from the inbox screen. Disconnecting asks Google to revoke the saved authorization, removes the stored mailbox tokens and account link, turns off autonomous replies, and pauses active follow-up sequences. Saved instructions, sequences, opt-outs, and automated send history remain in your authenticated workspace. You can edit or delete contacts from the Contacts screen. Google may retain data according to its own settings and policies.
Gmail is provided by Google. Latchwing’s access is subject to the permissions shown by Google when you connect.